News

2019/10/11

【Event Cancellation and Ticket Refund Announcement】“Noh theater in the garden -Experience Japanese Beauty in an Urban Beauty-” on October 12

Due to approaching typhoon, the performance “Noh Theater in the garden -Experience Japanese Beauty in an Urban Forest-” scheduled on Saturday 12th October has been canceled. We sincerely apologize for any inconvenience this may cause and kindly ask for your understanding.
Therefore, we will inform you about how to refund your tickets as shown below.

Please kindly note that the refund process differ between ticket agencies.
Please follow the instruction shown below or inquire Tokyo Tradition Office, Arts Council Tokyo.


【Confetti/TKTS/Tickets Today】

■Refunding Period: Until 15 November (Fri) *Postmark valid
*Please note that refunds can not be made after the refund period.
*After confirming the returned tickets, the refund money will be transferred to your specified account by the end of December.

■How to refund
Please kindly send the tickets you purchased together with requested information shown below, by simple registered mail.

[Requested information]

  1. Account information for refund transfer
    [The name of financial institution, the branch name, account number, and account holder’s name]
  2. Your name and ID number of Conffeti you registered (Your name and telephone number will be requested if you purchased via telephone and TKTS.)
  3. Your telephone number

The amount of money to be refunded will include total tickets price, ticketing fee for purchasing, system usage fee, and return fee (upper limit of 404yen).
*The points granted when purchasing will be processed appropriately. Thank you for your understanding.
*Please be sure to send by simple registered mail. Please note that refunds would not be possible in the event of a non-arrival accident caused by ordinary mail.

[Address to send the tickets]
To the officer to refund “Noh theater in the garden”, Longrun Planning Corporation
25 Fukuro-cho, Shinjuku-ku, Tokyo
Postal code 162-0828

■Confetti/TKTS/Tickets Today Inquiry about the refund
Ticket Center of Confetti +81(0)120-240-540 (Weekdays 10:00~18:00)
TKTS/Tickets Today Tel: 03-6228-1062(Weekdays 10:00~18:00) Email: tkts@confetti-web.com
https://www.confetti-web.com/en/detail.php?tid=52750&
https://tkts.tokyo/en/news/21


【Peatix】

■Refunding Period: Nothing
■About the refund process

  1. For payments made through credit cards,
    The refund will be handled by the credit card company that was used for the purchase of the tickets.
    The payment request and the refund maybe billed on different month, depending on the cut off date of the credit card company.
  2. For payments made through convenience stores or ATMs,
    The refund money will be transferred to your specified bank account.
    You will receive an email from Peatix regarding the details of the refund. Please follow the instructions as written in the email.

[Peatix refund information]
Please read the description in “About the refund process” at the bottom of this page.

■Peatix Inquiry
https://peatix.com/contact


【Kita Noh Theatre (Kita Roppeita XIV Commemorative Noh Theatre)/Pia Gettii】

(added on 16 October, 12 p.m.)
■Refunding Period: from 17 October (Thu) until 30 November (Sat) *Postmark valid
*Please note that refunds can not be made after the refund period.

■How to refund
*Please note that the refund process differ depending on how you had your tickets issued.

  1. To those who have already had their tickets issued at Seven Eleven store.
    The refund process is accepted at the store you had your tickets issued. Please visit the store with your tickets during the refunding period. The refund process will be acceptable from 10 a.m. of the first day of refunding period. (Please note that the store’s name you had your tickets issued is printed on the lower left side of the tickets.)
    *If you are not able to visit the store, please follow the instruction mentioned below in 3.
  2. To those who made payments through credit cards and have not had their tickets issued yet
    The refund will be handled by the credit card company that was used for the purchase of the tickets. The payment request and the refund may be billed on different month, depending on the cut off date of the credit card company.
  3. To those who purchased the tickets at ticket booth of Kita Noh Theatre, and those who purchased and had their tickets issued in Seven Eleven stores but are not able to visit the shop you made your purchase
    Please kindly send the tickets you purchased together with requested information shown below, by simple registered mail.

    [Requested information]
    (1) Account information for refund transfer
    [The name of financial institution, the branch name, account number, and account holder’s name]
    (2) Your name, telephone number, and if possible, booking number of the tickets

    The amount of money to be refunded will include total tickets price, ticketing fee for purchasing, and return fee (upper limit of 404yen).
    *Please be sure to send by simple registered mail. Please note that refunds would not be possible in the event of a non-arrival accident caused by ordinary mail.
    *Please note that postmark during refunding period is valid.
    *After confirming the returned tickets, the refund money will be transferred to your specified account by the end of December.

    [Address to send the tickets]
    To the officer to refund “Noh theater in the garden”, Roppeita XIV Commemotative Foundation
    4-6-9 Kamiosaki, Shinagawa-ku, Tokyo
    Postal code 141-0021

■Kita Noh Theatre / Pia Gettii Inquiry about the refund
Tel: +81-(0)3-3491-8813 (10:00~18:00 Irregular holidays)


Inquiry for “Noh theater in the garden -Experience Japanese Beauty in an Urban Beauty-“
Arts Council Tokyo, Tokyo Tradition Office
Tel: +81(0) 3-5428-3655
Email: info@tokyo-tradition.jp